The saga of our new/used/not working/not able to use/taking up space convection oven continues. As I sit here and type - this oven has been sitting in our kitchen for 2 weeks now not being able to use it. From the very evening we received it and set it up - it has NOT worked.
We have called and complained and had someone come and check it out and write a diagnosis and we faxed it to them. Still no response. We have called and left messages. No one calls us back. No one answers the phones now from us.
We are out $3700 - we want to send it back but we will not let it leave our kitchen til we know that we are going to get our money back and that they will pay for shipping it back. We can't purchase another one until this one gets taken care of. We don't have this kind of money. We don't have this kind of time to keep messing around.
Right now, we are serving over 100 meals a day out of our kitchen and all we are using is a conventional oven that does not heat evenly and takes almost twice as long to get the food done. It is getting very old to keep being creative on how we're going to get the food done. It's beginning to wear on us. Beginning next month our numbers will be climbing and I don't know how we're going to be able to do it.
I feel so helpless. I feel like we're a tiny mouse trying to move a mountain and I have no traction, no tread, like I'm on ice and just can't get any footing. I don't know what else to do! I can't get anywhere. I'm about ready to call a tv station and tell them our story and see if they can get anywhere for us. I can't just give up because then we're no where......
I am really really trying to find the silver lining in this. I am really really trying to keep my joy. I am really really trying to keep my cool - but I'm just about coming unglued.
God, You are our Defender. You are our Deliverer. I choose to trust You and Your Might. You can move this mountain. You can get through to this company. You have the answers where I have none. You know the next step. You will make a way for us when there seems to be no way right now.
Sorry to rant but I had to get it out to be able to sleep tonight. And with this reminder that God has our back, I will lay down and sleep in confidence that He will get us through.
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